Canadian Auto Napa Auto Care 

780-569-0654 

#109 – 25 Chisholm Avenue, St Albert, Alberta.

Click Here for Directions to our location

Canadian Auto NAPA Auto Care

Shop & Privacy Policy, Terms & Conditions of Service

AMVIC Licence No. B2008146 | GST No. 82868 9471 RT0001

Customer Agreement

By requesting, authorizing, or accepting any service performed by Canadian Auto / NAPA AutoCare and Canadian Auto Remarketing (CAR) Ltd. (“Canadian Auto”), the Customer agrees to the following terms and conditions.

1. Wheel Retorque Requirement

  • Customers must return after 100–150 km for a complimentary wheel retorque.
  • No appointment required.
  • Failure to comply releases Canadian Auto from liability related to wheel loosening or failure.

2. Pre-Existing Damage

Canadian Auto is not responsible for pre-existing issues including:

  • Damaged studs, lug nuts, or rims
  • Corrosion, cross-threading, or prior over-torquing

Breakage during service due to these conditions is not the responsibility of Canadian Auto.

3. Rust & Seized Components

Parts that are rusted, seized, or weakened may break during service.

  • Reasonable care will be used
  • Customer accepts that such breakage is sometimes unavoidable

4. Parts Refusal

Canadian Auto reserves the right to refuse installation of any parts deemed:

  • Unsafe
  • Defective
  • Incompatible

5. Additional Repairs Authorization

  • Approval will be requested for costs exceeding $100 over estimate
  • If unreachable, work may proceed to ensure safety or prevent further damage

6. Diagnostic & Teardown Charges

  • Diagnostic and inspection time is billable regardless of repair outcome
  • Teardown authorization does not guarantee repair feasibility

7. Replaced Parts

  • Must be requested at pickup
  • Otherwise disposed of immediately
  • Hazardous materials and cores cannot be returned

8. Warranty

In-House Warranty

  • 30 days or 3,000 km
  • Covers workmanship only
  • Vehicle must be returned for inspection

NAPA Nationwide Warranty

  • 12 months / 20,000 km
  • Valid across Canada & USA

Exclusions:

  • Customer-supplied or used parts
  • Commercial vehicles over 1.5 tons
  • Internal engine/transmission repairs

No refunds after vehicle release.

9. Warranty Void

Warranty is void if:

  • Repairs are performed by another party before inspection

10. Limitation of Liability

Canadian Auto is not responsible for:

  • Fire, theft, vandalism, or events beyond control
  • Personal items left in vehicle
  • Pre-existing condition related damage

No liability for indirect or consequential damages.

11. Repair Authorization

Customer authorizes Canadian Auto to:

  • Perform repairs
  • Install parts
  • Operate vehicle for testing

12. No Guarantee of Outcome

Repairs are not guaranteed to resolve all vehicle issues.

13. Estimates

  • Estimates are approximate
  • Final cost may vary
  • Garage Keeper’s Lien applies until paid in full

14. Tire & Wheel Policy

  • Retorque required
  • No liability for prior improper installation or corrosion

15. Payment Terms

  • Full payment required before release
  • 2% monthly interest on overdue accounts
  • Canadian Auto may:
    • Retain vehicle
    • Send to collections
    • Take legal action

All recovery costs are payable by the customer.

16. Storage Fees

  • $70/day + GST after completion or delay in pickup

17. Shop Supplies

A standard fee applies for consumables and materials.

18. Abandoned Vehicles

Vehicles left beyond a reasonable period may be considered abandoned and handled according to applicable laws.

19. Customer Acknowledgment

Customer confirms:

  • Authorization to approve repairs
  • Responsibility for all charges
  • Acceptance of all terms

Privacy Summary

  • Information collected for service, billing, and communication
  • Not sold to third parties
  • Protected under Alberta PIPA

Canadian Auto / NAPA AutoCare Professional Automotive Service Agreement

🔒 Privacy Policy (PIPEDA-Compliant)

1. Introduction

Canadian Auto Napa Auto Care (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

By accessing or using this website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

2. Accountability and Privacy Officer

We are responsible for personal information under our control and have designated a Privacy Officer responsible for ensuring compliance with applicable privacy legislation and internal policies.

3. Consent

By providing personal information to us, you consent to its collection, use, and disclosure for the purposes identified in this Privacy Policy.

Where appropriate, your consent may be:

  • Express (e.g., submitting a form or application), or
  • Implied (e.g., engaging with our services)

You may withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice.

We will only collect, use, or disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.

4. Personal Information We Collect

We may collect personal information including, but not limited to:

  • Name, address, email address, and telephone number
  • Driver’s license or identification (where required)
  • Employment and financial information (for financing applications)
  • Vehicle preferences and transaction history

We may also collect technical information such as IP address, browser type, and website usage data.

5. Identified Purposes (Dealership-Specific)

Personal information is collected and used for purposes including:

  • Processing vehicle purchases, service requests, or inquiries
  • Arranging financing, leasing, or credit applications
  • Verifying identity and creditworthiness
  • Communicating with you regarding products, services, and promotions (with consent)
  • Maintaining customer records and service history
  • Meeting legal, regulatory, and contractual obligations

We will not use personal information for purposes other than those identified without your consent, unless required or permitted by law.

6. Credit and Financing Disclosure (Industry Standard)

Where you apply for financing or credit:

  • You consent to the collection, use, and disclosure of your personal and financial information to financial institutions, credit bureaus, and lending partners
  • You authorize us and our partners to obtain credit reports and verify your information
  • This may include ongoing updates for account management or collections

This is standard dealership language and aligns with automotive financing compliance practices in Canada.

7. Limiting Collection and Use

We limit the collection of personal information to that which is necessary for the purposes identified and collect it by fair and lawful means.

Personal information will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required by law.

8. Disclosure of Personal Information

We may disclose personal information to:

  • Service providers (payment processors, IT providers, marketing agencies)
  • Financial institutions and lenders (for financing applications)
  • Government authorities or regulators, where required by law
  • Affiliated businesses or partners, where necessary to fulfill your request

All third parties are required to maintain confidentiality and use information only for authorized purposes.

9. Cross-Border Transfers

Personal information may be processed or stored outside of Canada by third-party service providers. In such cases, information may be subject to foreign laws.

We take reasonable steps to ensure comparable levels of protection.

10. Safeguards

We employ appropriate physical, organizational, and technological safeguards, including:

  • Encryption (SSL/HTTPS)
  • Restricted access controls
  • Secure data storage environments

However, no method of transmission over the Internet is completely secure.

11. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the identified purposes and to comply with legal or regulatory requirements.

When no longer required, information is securely destroyed or anonymized.

12. Accuracy

We take reasonable steps to ensure personal information is accurate, complete, and up to date.

You may request corrections at any time.

13. Access and Individual Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate data
  • Withdraw consent (subject to legal restrictions)

We will respond to requests within the timeframes required under PIPEDA.

14. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website traffic.

You may disable cookies through your browser settings; however, some features may not function properly.

15. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

16. Challenging Compliance and Complaints

If you have concerns about our compliance with this Privacy Policy, you may contact our Privacy Officer.

If unresolved, you have the right to file a complaint with:

Office of the Privacy Commissioner of Canada (OPC)
https://www.priv.gc.ca

PIPEDA requires organizations to provide a process for individuals to challenge compliance with privacy principles.

17. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on our website with an updated effective date.

Continued use of the website constitutes acceptance of those changes.

18. Contact Information

Canadian Auto Napa Auto Care